Our first thought when addressing a request from a customer is “how can we make this happen?”. We are problem solvers and if by chance we determine we cannot meet their demands, we quickly alert them with total candor.
While many of us have little if any direct contact with our customers, we realize that every function, responsibility and action will ultimately affect their experience with us. When an industrial contractor gets in a pinch and needs some material delivered to their job site two hours away on a Saturday, it often takes a salesman, a picker and a driver, working together, to meet the special need. Only one of them will likely get the glory.
With an Accurate/On-Time Delivery rating consistently over 98%, we know our customers can depend on us to come through for them. Many in our industry though are driven just to be more efficient, even to the point where the customer is inconvenienced or harmed. For American Stainless, however
Cheraw, SC, USA